10-Day No Questions Asked Guarantee — Return & Exchange Terms

Try it. Wear it. Make sure you love it.

Selected BKLYN Hair glueless wigs are covered by our 10-Day No Questions Asked Guarantee. If the wig is not the right fit, length, texture, or look for you, you may request a return or exchange within 10 calendar days after delivery, as long as the item meets the condition requirements below.

No reason is required. We may ask for your order information so we can confirm that the product and selected variant are covered by this Guarantee.

What You Can Do

• Try the wig on.
• Wear the wig normally to evaluate the fit, length, texture, and overall look.

Return Condition Requirements

To remain eligible for return or exchange under this Guarantee:

• 13x5 frontal lace: The lace must remain uncut.
• Pre-cut 5x5 lace: The lace must not be further cut, trimmed, torn, or damaged.
• Knots and hair: They must not be bleached, colored, toned, tinted, or chemically processed.
• Lace condition: The lace must be free of glue, adhesive, heavy makeup, heavy residue, or contamination.
• Permanent alteration or damage: The wig must not be permanently altered or damaged.

What Is Not Covered

A return or exchange may be declined if the wig has been permanently altered, chemically processed, contaminated, or damaged beyond normal try-on and wear, including any of the conditions listed above.

10-Day Return Window

The 10-day period is measured from the delivery date shown by the shipping carrier's tracking. Your return or exchange request must be submitted within 10 calendar days after that carrier-confirmed delivery date.

Return Inspection

All returned items are inspected after they are received. A refund or exchange is finalized only after the returned item is confirmed to meet the 10-Day Guarantee requirements.

How to Start a Return or Exchange

Email Support@brooklynhair.com with your order number and let us know that you are requesting a return or exchange under the 10-Day No Questions Asked Guarantee. You do not need to provide a reason for your decision.

Which Products Are Covered?

This Guarantee applies only to selected products and variants specifically marked with the 10-Day Guarantee badge or the 10-Day No Questions Asked Guarantee message on the product page.

Shop 10-Day Guarantee Eligible Wigs

How This Guarantee Works With Our Standard Return Policy

This 10-Day Guarantee is a limited exception to BKLYN Hair's standard Return & Exchange Policy. For an eligible product or variant during the 10-day Guarantee window, the eligibility and condition rules on this page apply where they differ from the standard policy. For return shipping, refund processing, and other general return procedures, please review our standard Return & Exchange Policy.

After the 10-Day Guarantee window has expired, our standard 30-Day Return & Exchange Policy may still apply only if the item independently meets all requirements of that policy. The standard policy requires eligible wigs to be unused, unworn, uninstalled, and unaltered. Therefore, a wig that was worn during the 10-Day Guarantee period will not qualify for a standard return after the 10-day window.

Frequently Asked Questions

What does the 10-Day No Questions Asked Guarantee mean?

For selected eligible BKLYN Hair glueless wigs, you may request a return or exchange within 10 calendar days after delivery without having to provide a reason for changing your mind. The item must still meet the condition requirements on this page and pass return inspection.

When does the 10-day period start?

The 10-day period is based on the carrier-confirmed delivery date shown in the shipment tracking. Your return or exchange request must be submitted within 10 calendar days after that delivery date.

Can I try on or wear the wig before returning it?

Yes. Normal try-on and wear are allowed for eligible items under this Guarantee. However, the wig must not be permanently altered, chemically processed, contaminated, or damaged beyond normal try-on and wear.

What if I accidentally cut, tear, or damage the lace?

Unfortunately, lace that has been cut, torn, trimmed, or damaged beyond its original condition is not eligible for return or exchange under the 10-Day Guarantee. For 13x5 wigs, the frontal lace must remain uncut. For pre-cut 5x5 wigs, the lace must not be further cut, trimmed, torn, or damaged. If you are unsure about your item's condition, please contact us before returning it.

Can I return the wig after bleaching knots, coloring, toning, tinting, or other chemical processing?

No. Knots or hair that have been bleached, colored, toned, tinted, or chemically processed make the item ineligible for return or exchange under this Guarantee.

Can I return the wig if there is glue, adhesive, makeup, or residue on the lace?

The lace must be returned free of glue, adhesive, heavy makeup, heavy residue, or contamination. An item returned with these conditions may be ineligible for a refund or exchange.

What happens if I return an item that does not meet the Guarantee conditions?

All returns are inspected after they are received. If the item does not meet the 10-Day Guarantee requirements, the refund or exchange may be declined. We will contact you regarding the inspection result. If you would like the item returned to you, return shipping will be your responsibility.

What if more than 10 days have passed since delivery?

The 10-Day No Questions Asked Guarantee expires 10 calendar days after the carrier-confirmed delivery date. After that period, our standard 30-Day Return & Exchange Policy may still apply only if the item meets all standard return requirements. Because the standard policy requires eligible wigs to be unused, unworn, uninstalled, and unaltered, a wig that has been worn under the 10-Day Guarantee will not qualify for a standard return after the 10-day period.

Are all BKLYN Hair wigs covered?

No. This Guarantee applies only to selected products and variants specifically marked as eligible.

In short: normal try-on and wear are allowed during the 10-Day Guarantee window. Permanent alteration, chemical processing, contamination, or prohibited lace cutting or damage are not.