Try it. Wear it. Make sure you love it.

Selected BKLYN Hair glueless wigs are covered by our 10-Day No Questions Asked Guarantee. If the wig is not the right fit, length, texture, or look for you, you may request a return or exchange within 10 calendar days after the carrier-confirmed delivery date, as long as the item meets the condition requirements below.

No reason is required. We may ask for your order information so we can confirm that the product and selected variant are covered by this Guarantee.

What You Can Do

• Try the wig on.
• Wear the wig normally indoors or outdoors to evaluate the fit, length, texture, and overall look.
• Use normal heat styling, provided it does not cause permanent texture change, scorching, melting, or other heat damage.

Return Condition Requirements

To remain eligible for return or exchange under this Guarantee:

• 13x5 frontal lace: The lace must remain uncut.
• Pre-cut 5x5 lace: The lace must not be further cut, trimmed, torn, or damaged.
• Knots and hair: They must not be bleached, colored, toned, tinted, or chemically processed.
• Hair cutting and permanent alteration: The hair must not be cut, trimmed, layered, thinned, razored, or otherwise permanently altered.
• Heat styling: Normal heat styling is allowed, but the wig must not have permanent texture change, scorching, melting, or other heat damage.
• Lace condition: The lace must be free of glue, adhesive, heavy residue, or contamination.
• Hygiene and cleanliness: The wig and lace must be returned free of strong odors, smoke, heavy product buildup, visible dirt, sweat or body-fluid contamination, or other unsanitary conditions. Normal wear alone does not constitute contamination.
• Permanent alteration or damage: The wig must not be permanently altered or damaged.

What Is Not Covered

A return or exchange may be declined if the wig has been permanently altered, cut, chemically processed, contaminated, or damaged beyond normal try-on and wear, including permanent heat damage or any of the conditions listed above.

10-Day Return Window

The 10-day period is measured from the delivery date shown by the shipping carrier's tracking. Your return or exchange request must be submitted within 10 calendar days after that carrier-confirmed delivery date.

Return Inspection

All returned items are inspected after they are received. A refund or exchange is finalized only after the returned item is confirmed to meet the 10-Day Guarantee requirements.

How to Start a Return or Exchange

Email Support@brooklynhair.com with your order number and let us know that you are requesting a return or exchange under the 10-Day No Questions Asked Guarantee. You do not need to provide a reason for your decision.

Return & Exchange Shipping

Customers are responsible for the cost of return shipping to BKLYN Hair. For an approved exchange within the U.S., BKLYN Hair will cover one standard outbound shipment of the replacement item. Expedited, international, or additional exchange shipping costs are the customer's responsibility.

Which Products Are Covered?

This Guarantee applies only to selected products and variants specifically marked with the 10-Day Guarantee badge or the 10-Day No Questions Asked Guarantee message on the product page.

Shop 10-Day Guarantee Eligible Wigs

How This Guarantee Works With Our Standard Return Policy

This 10-Day Guarantee is a limited exception to BKLYN Hair's standard Return & Exchange Policy. For an eligible product or variant during the 10-day Guarantee window, the eligibility and condition rules on this page apply where they differ from the standard policy. For return shipping, refund processing, and other general return procedures, please review our standard Return & Exchange Policy.

After the 10-Day Guarantee window has expired, our standard 30-Day Return & Exchange Policy may still apply only if the item independently meets all requirements of that policy. The standard policy requires eligible wigs to be unused, unworn, uninstalled, and unaltered. Therefore, a wig that was worn during the 10-Day Guarantee period will not qualify for a standard return after the 10-day window.

Frequently Asked Questions

What does the 10-Day No Questions Asked Guarantee mean?

For selected eligible BKLYN Hair glueless wigs, you may request a return or exchange within 10 calendar days after the carrier-confirmed delivery date without having to provide a reason for changing your mind. The item must still meet the condition requirements on this page and pass return inspection.

When does the 10-day period start?

The 10-day period is based on the carrier-confirmed delivery date shown in the shipment tracking. Your return or exchange request must be submitted within 10 calendar days after that delivery date.

Can I try on or wear the wig before returning it?

Yes. Normal try-on and wear are allowed for eligible items under this Guarantee. Normal indoor or outdoor wear is allowed, and there is no separate hourly wear limit. Eligibility is based on the returned condition of the wig, not the number of hours it was worn.

Can I use heat styling?

Yes. Normal heat styling is allowed, provided it does not cause permanent texture change, scorching, melting, or other heat damage.

Can I cut, trim, layer, thin, or razor the hair?

No. The hair must not be cut, trimmed, layered, thinned, razored, or otherwise permanently altered if you want the item to remain eligible for return or exchange under this Guarantee.

What if I accidentally cut, tear, or damage the lace?

Unfortunately, lace that has been cut, torn, trimmed, or damaged beyond its original condition is not eligible for return or exchange under the 10-Day Guarantee. For 13x5 wigs, the frontal lace must remain uncut. For pre-cut 5x5 wigs, the lace must not be further cut, trimmed, torn, or damaged. If you are unsure about your item's condition, please contact us before returning it.

Can I return the wig after bleaching knots, coloring, toning, tinting, or other chemical processing?

No. Knots or hair that have been bleached, colored, toned, tinted, or chemically processed make the item ineligible for return or exchange under this Guarantee.

Can I return the wig if there is glue, adhesive, or residue on the lace?

The lace must be returned free of glue, adhesive, heavy residue, or contamination. An item returned with these conditions may be ineligible for a refund or exchange.

What counts as contamination or an unsanitary condition?

Normal wear alone does not constitute contamination. However, the wig and lace must be returned free of strong odors, smoke, heavy product buildup, visible dirt, sweat or body-fluid contamination, or other unsanitary conditions.

Who pays shipping for an exchange?

You are responsible for return shipping to BKLYN Hair. If the exchange is approved and the replacement is shipped within the U.S., BKLYN Hair will cover one standard outbound shipment of the replacement item. Expedited, international, or additional exchange shipping costs are your responsibility.

What happens if I return an item that does not meet the Guarantee conditions?

All returns are inspected after they are received. If the item does not meet the 10-Day Guarantee requirements, the refund or exchange may be declined. We will contact you regarding the inspection result. If you would like the item returned to you, return shipping will be your responsibility.

What if more than 10 days have passed since delivery?

The 10-Day No Questions Asked Guarantee expires 10 calendar days after the carrier-confirmed delivery date. After that period, our standard 30-Day Return & Exchange Policy may still apply only if the item meets all standard return requirements. Because the standard policy requires eligible wigs to be unused, unworn, uninstalled, and unaltered, a wig that has been worn under the 10-Day Guarantee will not qualify for a standard return after the 10-day period.

Are all BKLYN Hair wigs covered?

No. This Guarantee applies only to selected products and variants specifically marked as eligible.

In short: normal indoor or outdoor wear and normal heat styling are allowed during the 10-Day Guarantee window. Hair cutting, permanent alteration, chemical processing, contamination, prohibited lace cutting, or permanent heat damage are not.