Our 30 Days Guarantee

At BKLYN Hair, we want you to shop with confidence. We gladly accept eligible returns and exchanges within 30 days of delivery, as long as the item is unused, uninstalled, unaltered, and in original condition.

All returns and exchanges must be approved by our support team before being shipped back. Refunds or exchanges are not issued until the original item is received and inspected by our team.

Please email us at Support@brooklynhair.com with your order number and the reason for your return or exchange request.

Customers are responsible for return shipping costs. You may ship the item back using the carrier of your choice.

Returns must be shipped to:

BKLYN Hair

1069B Springfield Ave

Irvington, NJ 07111

If you request a prepaid return label from us, the actual label cost, typically $15–$20 depending on the package and destination, will be deducted from your refund.

Original shipping fees are non-refundable.

To qualify for a return or exchange, items must be:

Returns that do not meet these conditions may be refused or may not qualify for a refund.

• Wigs may be eligible for return or exchange if they are in original condition.
• Wigs must be unworn, uninstalled, unwashed, unaltered, and returned with the lace uncut.
• Wigs with cut lace, glue, makeup, product buildup, odor, styling changes, plucking, bleaching, coloring, toning, or any signs of wear are not eligible for return or exchange.

• Bundles and clip-in extensions may be eligible for return or exchange only if they are completely unused and in original condition.
• Bundles and clip-ins must not be installed, washed, brushed out, colored, bleached, toned, cut, or chemically treated. Bundle ties, tags, or original packaging must remain intact when applicable.
• Once bundles or clip-in extensions have been installed, washed, brushed out, colored, or altered, they are not eligible for a standard return or refund.

• Closures and frontals may be eligible for return or exchange only if they are unused and in original condition.
• The lace must be uncut and unaltered. Closures and frontals that have been installed, glued, washed, bleached, plucked, tinted, colored, toned, cut, or customized are not eligible for return or exchange.

• Installed or altered items are not eligible for a standard return or refund.
• If you experience a concern after installation, please contact us with your order number, clear photos/videos, and details about the installation, maintenance, and products used.
• Our team may review the concern on a case-by-case basis. Any replacement, exchange, store credit, or other accommodation after installation is not guaranteed and may be offered only as a one-time courtesy.

If your item arrives damaged, incorrect, or with a possible quality concern, please contact us within 3 days of delivery with photos or videos before using, installing, washing, coloring, or altering the item.

If the issue is confirmed by our team, BKLYN Hair may cover the return shipping or offer an appropriate resolution.

The following items are final sale and cannot be returned or exchanged:

• Once we receive your return, our team will inspect the item. If the return is approved, your refund will be issued to the original payment method within 5–7 business days after inspection.
• Refunds are not issued before the returned item is received and inspected.

Our support team is here to help. Please email us at Support@brooklynhair.com with your order number and details.